Western Area Power Administration was named the winner of PR Daily’s 2018 Corporate Social Responsibility Awards in the Organizational Transparency category for its proactive response to public criticism of a perceived mismanagement of funds.

WAPA expanded The Source website to share 10 years’ worth of financial and business information related to WAPA’s operations. According to Ragan, “WAPA was aggressive in building awareness of the site’s availability,” developing videos to explain the most complex topics and reaching out directly to customers through new and revamped communication channels, such as the customer newsletter.